Refund policy

Thank you for shopping with us! If you're not satisfied with your purchase, we will do our best to assist you. Below is our return and refund policy:

1. Return Conditions

   • You can request a return within 30 days of receiving your item.
   • The item must be unused, undamaged, and in its original packaging with tags attached.
   • The following items are not eligible for return:
     • Discounted or promotional items
     • Customized products
     • Opened electronic products or software

2. Return Process

   • Please contact us through our customer service channel on our website or by emailing [Customer Service Email], providing your order number and reason for return.
   • After receiving your return request, we will send you return instructions and the return address.
   • Please return the item along with its original packaging and ensure you have valid shipping proof.

3. Refund Policy

   • After the returned item is inspected and approved, we will process your refund within 7 business days.
   • Refunds will be issued to the original payment method. If you paid by credit card, the refund will be credited back to your card account.
   • The refund amount will be deducted by the actual shipping and processing fees (if applicable).

4. Return Shipping Costs

   • If the return is due to an error on our part or a quality issue, we will cover the return shipping cost.
   • If the return is due to personal reasons (e.g., change of mind, wrong size), the customer will be responsible for the return shipping cost.

5. Refund Time

   • Refunds will be processed after the returned item is received and inspected. Generally, refunds are completed within 7 business days, but the specific time may vary depending on the payment method and bank processing time.

6. Special Notes

   • Please note that items returned not following the above procedures and conditions will not be eligible for a refund or exchange.